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  Residential ADSL Conditions

 We are smaller than the BIG GUYS so we have to be better

  • Price Protection Guarantee - Receive a Free Month
    By signing up for the Price Protection Guarantee you are agreeing to a fixed term of service of one to three years, during which your rates are guaranteed not to increase. These discounted monthly rates reflect the monthly rebate towards the purchase of  our Self-Connect modem kit ($59.95). Purchase of the self-connect modem kit is required for service on our ADSL network and the Price Protection

    Program. The first month of service under the one, two or three year term of the Price Protection Plan is FREE. After the completion of the term agreed to under the Price Protection Program the monthly rate will be billed at the current rate for ADSL HighSpeed Internet service at the time of completion.

    Month-to-Month - Short Term Option
    Month-to-Month plan members are required to provide payment for first and last month of service and are subject to a three-month minimum connect. Monthly rental modems are available to customers on the Month to Month plan at a rate of $3.95 per month should they not wish to take advantage of the Price Protection Program

    Supply Your Own Modem - $2.95 Credit Each Month
    Customers who would like to use their own qualifying modem for services will be serviced under the Month-to-Month Plan and receive a $2.95 credit each month.

    Naked ADSL - Telephone Service not Required
    Naked ADSL is an add-on product available to all  customers regardless of which ADSL service they are subscribed to. Customers taking advantage of the Naked ADSL option must have a clear line currently not in use for regular telephone services. A monthly usage tariff, and set-up fee, approved by the CRTC and based on your location, is required by every customer enjoying the benefits of Naked ADSL. We collect these fees each month with your regular charges. Currently urban areas in BC and Alberta are collected at a rate of $10.00 per month and set-up fee is $15.00. Remote areas of BC and Alberta may be set at a higher rate, check our website or contact Customer Support for the current tariff rate for your location. These rates may change during your period of service and are not subject to coverage under the price protection plan.

    Network Access - System-wide for Priority Voice & Data
    All customers are subject to a $4.95 monthly Network Access Fee, which allows access to our priority voice and data network. This is a single monthly fee which allows our customers to access any or all of our services such as highspeed ADSL, Supercharged ADSL, Telephone Long Distance, VoIP connectivity, etc.